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Store Policies & Shipping

Payment

Payments are secure and easier through PayPal.  Even if you don't have a PayPal account, you can still make a purchase with a credit card through PayPal. Checks and money orders are accepted, however item(s) will not ship until payment has cleared. I'm sure you understand.

All orders will be shipped to the address you provide.  Please notify me if your shipping address is different than what appears in PayPal.

All orders are shipped USPS Priority Mail. Tracking and delivery confirmation is included.

Lost Packages

Each package is insured in case it is lost in transit. A tracking number is provided for you so that you can track your package until it is delivered.

I cannot offer a replacement or issue a refund once a package is displayed as delivered by USPS.

Returns

All items must be returned within 7 days of delivery date.  Items must be returned in new, unused condition with all packaging and tags intact.  Simply give me the reason for the return in an email.

Shipping and handling charges are not refundable on returns.  If your purchase was made by credit card, I will refund your credit card for items returned minus shipping and handling charges.  If you paid by check or money order, I will refund you for the items, minus shipping and handling charges.

Please note that all packages being returned to Lana Muse Designs should be insured as I cannot be responsible for lost or damaged items in transit.

Custom Orders

I welcome custom orders.  My process for custom orders is similar to the process for the aprons in my store, except together we create the details.  We will talk about design, materials, size and time frame.

Custom orders are non-refundable or exchangeable.  Why? Because in almost every case a custom item is made specifically for your needs.

Wholesale Orders

Unfortunately, at this time wholesale orders is not available.

Bulk Orders

Bulk discounts are available for orders starting at 10+ aprons.  Please email me with your details.

Holds & Reserved Aprons

My apologies but I am not able to hold an apron for customers.  If your favorite apron is sold, I will do my best to recreate something similar.

Product Care

These aprons are handmade in 100% cotton so they are built tough and designed for years of wear with the right care. Machine wash in cool water and hang to dry. If you must use the dryer, dry on the delicate cycle or low heat.  Light iron if necessary.

Security
You can shop online with confidence at Lana Muse Designs.  I use PayPal for payments and PayPal automatically encrypts your confidential information in transit from your computer to ours using its Secure Socket Layer protocol (SSL) with an encryption key length of 128 bits--the highest level commercially available.